Deploy Employee Self-Service Agents for Faster Internal Support
Speed up internal support by deploying the Employee Self-Service template.
Leverage the 'Employee Self-Service' (ESS) agent template within Copilot Studio to create a central hub for HR and IT inquiries.
The Scenario
You want to deploy a chatbot that helps employees find HR information and IT support answers without leaving Microsoft 365.
Before & after
Searching for HR help or IT tickets manually across company portals often takes 15–20 minutes of navigating internal links.
Search specifically for 'ESS' or 'Employee Self-Service' in the Copilot Studio template gallery. Setting up the basic template takes 5 minutes.
The Prompt
Search for the 'Employee Self-Service' agent template and configure it to connect to our [HR_PLATFORM_NAME] database.
The Employee Self-Service (ESS) agent is a powerful template for HR and IT support, but it may require a specific search in the templates gallery or the use of the Developer Kit for ServiceNow integration.
Source
Microsoft 365 Copilot | Microsoft Community Hub"I see that Microsoft has put a lot of efforts to marketing the Copilot Employee Self-Service Agent... this is a template."